ABSTRACT
The present article discusses the need for online collective intelligence (CI) facilitation. This article addresses the move to online spaces by proposing a reflective framework for action to orient systems thinking practitioners to the task of online CI facilitation. Consistent with models focused on the orchestration of computer-supported collaborative learning, the framework is grounded in the assumption that CI facilitators have preexisting tools, methods and skills they need to re-engineer to facilitate design teams working together online. To delineate the framework, this article focuses on the issues of tool, method and competency transfer. The framework emerges after reflection on recent efforts to implement our systems thinking methodology online with an international design team working in the area of higher education. It is hoped that this framework supports ongoing reflective dialogue and design thinking amongst CI facilitators that seek to support teams online. Finally, CI competency framework emphasizes mastery. Mastery refers to activities such as the practice of mindfulness and adaptability during a CI session, the exercise of hopefulness, courage and resilience and the ability to recover and find sources of rejuvenation between CI projects. The new reality of working online in response to COVID-19 implies that these mastery competencies are more important than ever. The world of work is moving online, and workplaces need to be adaptable. The move to online spaces has implications for teamwork and system design efforts. This paper presents a reflective framework for action to orient systems thinking practitioners to the task of online facilitation. The framework highlights the issues of tool, method and competency transfer and the need to reflect on how best to reengineer systems thinking and collective intelligence processes to facilitate design teams working together in online environments. (PsycInfo Database Record (c) 2022 APA, all rights reserved)